Last Updated: August 9, 2026

At Halanex LLC, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with this policy.

  1. Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must generally be:

  • Unused
  • In its original condition
  • In its original packaging where applicable
  • Accompanied by proof of purchase or order information

Certain products may have different return requirements or may not be eligible for return.

  1. Items That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used, damaged, or altered after delivery
  • Products returned without the required order information
  • Items that are not in an acceptable condition for resale
  • Products specifically identified as non-returnable on their product page
  • Items excluded from return eligibility by applicable law or manufacturer requirements

If a product has special return conditions, those conditions will be communicated on the applicable product page or before purchase.

  1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photos or other supporting information where appropriate

We will review the issue and determine the appropriate resolution, which may include a replacement, replacement part, return, or refund.

  1. How to Request a Return

To request a return, contact us at:

Email: info@halanex.com

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Supporting photos where applicable

Do not send products back before receiving return instructions from Halanex.

  1. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or a product that arrived damaged or defective, Halanex may provide or reimburse reasonable return shipping costs as appropriate.

  1. Refunds

Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

  1. Partial Refunds

In certain circumstances, a partial refund may be offered where a returned product has minor damage, missing components, or other issues that do not qualify for a full refund.

  1. Exchanges

Where available, we may offer an exchange for defective, damaged, or incorrect products.

Exchange availability depends on product availability.

  1. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the customer may need to follow the return process.

  1. Contact Us

For return or refund questions:

Halanex LLC
5900 Balcones Dr, Ste 100
Austin, TX 78731, United States

Email: info@halanex.com
Phone: +1 (775) 452-3229